Returns & replacements
You have the right (right of withdrawal) to cancel your order up to 14 days after receipt without giving any reason. After the withdrawal, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of returning from your place of residence to the store will be at your expense. These costs amount to approx. 7.25 per package, the exact prices can be found on the website of your shipping company. If you make use of your right of withdrawal, the goods will be returned to the warehouse with all accessories supplied and - if possible - in their original condition and packaging. If the product is damaged or the packaging is more damaged than is necessary to sell the product, we may pass on this depreciation of the product to you. So, please handle the product with care and make sure it is properly packaged when you send it back. To exercise this right, please fill in the returns form here. We will then refund you the amount due within 14 days of reporting your return, provided that the product has already been returned in perfect condition.
Is your product damaged or is there a production error?
If there is a problem with the product itself, for example if it arrived damaged or there is a manufacturing defect, then this is covered by the money-back guarantee and there is another method that can be found you on this page: money-back guarantee.
Can I replace a product?
Products cannot be replaced through our return procedure. Instead, you can return the product and place a new order. If you order on business days, it will be shipped the same day!
To return your product(s), you can register your return here (only takes 2 minutes!). After you have registered the return, you have 14 days to return the product(s). You will be credited with the full order amount including the initial shipping costs within 14 days of delivery of the return product(s) in the warehouse, provided that the product(s) are in their original condition. The costs for returning to the webshop are for your own account (according to the Distance Selling Act). These costs are approximately € 7.25 per package (in the Netherlands), consult the website of your carrier for the exact rates. If the product is damaged because it was not properly packaged for return, we can pass on this depreciation of the product to you. So handle the product with care and pack your return shipment well so that it cannot be damaged in transit.
Return method - step by step
- Register your return here (arranged in 2 minutes!)
- Pack the return product(s) with care
- Use the return label that you received with the return notification
- Hand in the package at a service point within 14 days
- You will receive your money back within 14 days of delivery at the warehouse
Return Shipping Requirements
- You have registered your return within 14 days of receiving your order.
- If you make use of the right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging.
- The product and the safety seals are not damaged.
- The return shipment has sufficient postage.