COMPLAINTS AND RETURNS

We set high quality requirements for our products and orders are compiled with care. Nevertheless, it may of course be that you are dissatisfied with the product or the delivery.

COMPLAINTS

It is of course annoying if you have a complaint about the service you experienced. However, we kindly ask you to pass on your complaint via e-mail ([email protected]) or by telephone on 085 - 060 8765. Our employees will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint you will receive a confirmation. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this.

RETURNS

When you have changed your mind and want to return products, we ask you to contact us first through the contact form or by telephone on +31 85 060 8765. A return notification will be created so that we are aware of the return shipment. The return shipment must be made to us within 14 days of the purchase date. Products can only be returned if they are unused and unopened. When the return shipment has been delivered to us, the purchase amount will be transferred to the agreed account number within 5 working days after receipt. Costs for the return shipment are for the account of the customer.

NOT HAPPY, MONEY BACK

It can always happen that you are not satisfied. Because we fully support our products, we give the NON-MONEY BACK guarantee. If you have the product in use and it does not meet your expectations, you can contact us ([email protected]) and we will solve it neatly. In consultation with you, we will replace the product with a new product or a good alternative. If you prefer to dispense with this, you can return the product and upon receipt we will credit your purchase amount to you.