Returns & replacements
It is possible that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. However, the costs for return to the webshop are for your own account. These costs amount to approximately € 7.25 per package (in the Netherlands), consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned with all accessories and – if reasonably possible – be returned to us in its original condition and packaging. To exercise this right, please contact us via [email protected] We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packaged when returning it.
Want to exchange your product? That's no problem at all. You can contact [email protected] for this. You do, however, bear the costs for returning the product.
I entered a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Method returns & replacements
If you want to return products, we ask you to contact us first via e-mail, the contact form or by telephone on +31 (0)85 - 060 8765 to indicate which products you want to return. We can then create a return notification for the warehouse. The return shipment must be notified to us within 14 days of the purchase date. When the return shipment has been delivered to us, the purchase amount will be transferred to the agreed account number within 5 working days after receipt.
Products can only be returned if they are unused and unopened. Costs for the return shipment are at the expense of the customer.
Requirements for return shipment
- You contacted customer service within 14 days of purchase to register the return.
- The product isn't used or opened (for hygienic reasons). Therefore, the seal must be intact.
- The return shipment has sufficient postage.
Have you contacted our customer service to register your return? Then you can send the return package to the address:
PO Box 550
5400 AN Uden